Terms & Conditions

Alla Corte di Bacco Wines & Restaurant ( only ship goods in Italy and, sometime, in some European Contries. Actually we don't ship in the United States of America. Please check, at the checkout process, if Your Country is included in the asserved Countries. If not, You wouldn't be able to place any order.

From our international customers we accept payment through Paypal. For special cases, we consider the possibility of accepting bank transfers. In this case, and depending on the amount, you need to add the bank charges which will be communicated in due time.

Shipping charges are calculated automatically by the system. If you want to buy wine, we recommend a number of at least 12 bottles in order to reduce shipping costs. Last thing. So far we have not been informed of the fact that one of our international customer has received a damaged package. By the way, we kindly ask You to verify the integrity of your package. If you notice something weird, please, accept the package and before signing the delivery note, write that you you will check the integrity of the content. Then let us know of the incident as soon as possible.

Every product sold is protected by Italian Law (D. Lgs. 206 del 2005, that assures you the right to return goods. To claim this right you should follow these rules:
1) The product must be whole, in the original package: the Returns Policy do not cover damaged or altered items.
2) The right to return an object is only for individuals: retailers are excluded.
3) You have 14 days to change your mind about your purchase.
4) Returns Shipping costs are paid by the customer.

To claim this right, within 14 days from the delivery date, you should write us at:
Alla Corte di Bacco Wines & Restaurant S.r.l.
Via Roma, 69
80054 - Gragnano (NA), Italy

You must indicate Invoice, Order number an Your Bank Account detail to get Your refund. Every controversy is subject to Italian jurisdiction.
Feel free to contact us if You need support or more informations.


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